This video was created by the Department of Health and Human Services (DHHS - https://health.gov/hcq/training-partnering-to-heal.asp). The training highlights effective communication about infection control practices and ideas for creating a "culture of safety" in healthcare institutions to keep patients from getting sicker. Users assume the identity of the following five main characters and make decisions about preventing Health Care-Associated Infections (HAIs):

A Physician, Nathan Green, Director of a Hospital Post-op Unit, ready to start new prevention efforts in the unit;

A Registered Nurse, Dena Gray, working to learn effective communications skills that could make the difference for her patients;

An Infection Preventionist, Janice Upshaw, a new employee charged with using a team-based approach to reducing infections;

A Patient Family Member, Kelly McTavish, whose father was just admitted to the hospital;

A third-year Medical Student, Manuel Hernandez, who wants to gain confidence to make a difference for his patients.